Yes, we reward our customers with savings on round-trip shuttle bookings.

When you book your return journey at the same time as your initial trip, you'll enjoy a discount on the total fare. This offer makes our already competitive rates even more attractive for travellers needing transportation to and from their destination.

We wil provide you with an estimated collection time or departure time the day prior to your travel. If there is any change to this, our operations team and driving team will advise. 

In New Zealand, there is no expectation for gratuities; our team are permanent employees, and earn a living wage.

If you're particularly satisfied with the service provided by your driver, tipping is appreciated but not required. This is entirely at your discretion.

When booking your airport transfer, please inform us if you'll be travelling with a service animal.

Service animals are always welcome on our shuttles without restrictions, in compliance with NZ Law. We do not provide transport for non-service animals. We can recommend a quality service provider for this on request. 

All flight arrival times are monitored, and Luxury Airport Shuttles endeavours to accommodate late arrivals.

For a stress-free journey, we recommend scheduling your airport shuttle to arrive at the Airport at least 2 hours before domestic flight departures and 3 hours before international flights. This buffer allows for potential traffic delays and ensures ample time for check-in, security procedures, and navigating the airport terminal.

Safety is paramount in our services. All our professional drivers are fully licensed, insured, and undergo rigorous background checks. They receive regular driver training, as well as training in customer service and local traffic regulations. Rest assured, you're in capable hands.

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and, by prior arrangement, direct credits. 

For corporate clients, we also offer invoicing options.

We can operate across New Zealand. With teams across the North Island, and Christchurch and Queenstown. 

If, when you put your address into our booking system, you are notified we are unable to service your area, please call us - there may be a solution we can offer over the phone. 

Our diverse fleet includes modern, well-maintained vehicles to suit various group sizes and needs. We operate premium SUVs as well as comfortable Mercedes minivans for smaller groups, spacious shuttle buses for larger parties. All vehicles are regularly serviced to ensure safety and reliability.

We don't have car seats on offer. However, we can store yours while you are travelling and have them available in the vehicle again when you return. Please advise our team when booking. 

Our regular shuttle vehicles are not wheelchair accessible. They have accessibility features, such as steps and grab handles to get in and out.

If you require a mobility vehicle for your transfer, please get in touch with our team by phone or email, and we can discuss this further for you. We're committed to providing inclusive transportation. 

Our spacious shuttles accommodate one standard-sized suitcase and one carry-on bag per passenger at no extra charge. Additional luggage or oversized items may incur a small fee to ensure comfortable travel for all passengers. Please inform us of any extra luggage when booking.

We have an on-call operator whenever we have staff on the road, so there is someone on hand to assist. 

Our cancellation policy can be found on our terms and conditions page HERE

We recommend you book as soon as you have confirmed your travel days. We are able to change your booking up to 24 hours prior without any cost. 

If you need to cancel or postpone your trip, we can "open date" it for a period of time as outlined in our terms and conditions.