Frequently Asked Questions
Help is here. Feel free to contact us if we haven’t answered your questions. Our team are more than willing to be of service to you and share the Luxury Airport Shuttle experience we so proud off.
How can I make a booking?
There are 3 easy ways to book a shuttle:
Book online and receive an instant confirmation.
Call our office which is open 7 days, 8.00AM to 5.00PM or;
Email our friendly team via our Contact Us page.
What routes do you take?
This depends on the addresses for the passengers pre-booked. We aim to take the most efficient route and allow for toilet breaks along the way.
How long is the wait before we depart the Airport?
We run regular scheduled departure times from Auckland Airport. The current departure times can be found on the Rates and Schedule page here. Please note that at times there can be delays in departure, due to unforeseen circumstances or flight delays.
Our team do their best to move passengers onto the next available shuttle where flight delays occur wherever possible to depart on time.
If you prefer certainty in your departure time from Auckland Airport, you can contact us about a private shuttle.
I have booked a return shuttle, where will I meet the driver?
Turn left as you leave customs, towards door 11. Our driver will be waiting for you wearing a Grey shirt and holding a Luxury Airport Shuttles sign. If they are not there, do not leave the terminal. Go to the information centre who can call our driver or office. You can find more infomation here
Will I be collected from my door?
Absolutely, that is the service we provide. We will greet you and load your luggage on board the shuttle. If accessing your house is difficult with low hanging trees, a long driveway or little turning room, please advise us.
How much luggage can I take?
We allow one carry on and one large suitcase (up to 30kg). Additional items are $10 each. Oversize items such as surfboards and golf bags must be pre-booked at a cost of $15 per item.
What is my pick up time?
We shall contact you the day prior to confirm your collection time. Providing a mobile phone number at the time of booking is really handy.
How much does it cost to take an airport shuttle from Auckland?
Our shuttles services run every day, from Auckland Airport to Waikato and the bay of plenty regions. These start a $125.00 for a door to door professional shuttle. you can find our full rates for our Auckland Airport Shared shuttle service on our Rates page
Is there a shuttle from Auckland City to airport?
We dont currently operate shared shuttle services for Auckland City to the Airport, however we do operate private transfers too and from Auckland City and Suburbs. Please request pricing through our private transfers page.
How early do you need to be at Auckland Airport for an international flight?
International check-in times apply, so we recommended you arrive at the airport at least two hours prior to your flight. Check-in closes 60 minutes prior to departures. International flights are subject to International security screening so can take time.
