Frequently Asked Questions

Help is here. Feel free to contact us if we haven’t answered your questions. Our team are more than willing to be of service to you and share the Luxury Airport Shuttle experience we so proud off.


What is my pick up time?

We shall contact you 24 hours prior to confirm your collection time. Providing a mobile phone number at the time of booking is really handy.

How much luggage can I take?

We allow one carry on and one large suitcase (up to 30kg).  Additional items are $10 each.  Oversize items such as surfboards and golf bags must be pre-booked at a cost of $15 per item.

Will I be collected from my door?

Absolutely, that is the service we provide. We will greet you and load your luggage on board the shuttle. If accessing your house is difficult with low hanging trees, a long driveway or little turning room, please advise us.

I have booked a return shuttle, where will I meet the driver?

Turn left as you leave customs, towards door 11.  Our driver will be waiting for you wearing a turquoise shirt and holding a yellow Luxury Airport Shuttles sign. If they are not there, do not leave the terminal. Go to the information centre who can call our driver or office.

How long is the wait before we depart the Airport?

At this time we have 4 departure windows from Auckland Airport and the SHARED SHUTTLE will depart anytime within this window, depending on who we are picking up.  These are as follows: 7:00am - 9:00am; 12:00noon - 1:00pm, 4:00pm - 6:30pm, and 7:30pm - 9.30pm.

What routes do you take?

This depends on the addresses for the passengers pre-booked. We aim to take the most efficient route and allow for toilet breaks along the way.

How can I make a booking?

There are 3 easy ways to book a shuttle: Book online and receive an instant confirmation. Call our office Mon to Fri 8:00am and 4:30pm or Sat & Sun 8:00am to 4:00pm . Email our friendly team via our Contact Us page.

Do you have another question? Talk to our team

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