What Our Customers Say

Hear the feedback from our customers and what they are saying about our services.



“I would just like to thank you and commend you on your extremely professional shuttle service you offer. I was a passenger on your shuttle on Tuesday day 25/8 returning from Auckland Airport. Our driver was Andrew and he was polite, helpful as well as a safe and courteous driver.”

“Thank you once again and I know that I will be using you again when I travel from Auckland airport.”

Justine Osborne


“I just wanted to take a minute to write and thank your team for providing such a great service on my outward and return trip to Auckland airport – both drivers were really charming. It’s refreshing to meet drivers who seem to enjoy their work and take the time to make the whole experience enjoyable. Can you please personally thank the two drivers for me.”

“In addition, my driver yesterday went above and beyond in ensuring that a customer’s missing lap top bag was located at the airport and planned for it’s delivery to the owners. It really wasn’t his problem but he took the extra time and effort to help a customer and I think he should be applauded for it and rewarded for it. I’ve no doubt those customers, and myself, will be recommending your company as a result of that extra special customer service.”

Rowan White


“I would just like to thank you and commend you on your extremely professional shuttle service you offer.

I was a passenger on your shuttle on Tuesday day 25/8 returning from Auckland Airport. Our driver was Andrew and he was polite, helpful as well as a safe and courteous driver.

I would just like these comments to be passed onto the appropriate people as I know we now are all too happy to criticise services offered and we forget to commend people on good reliable service.

Thank you once again and I know that I will be using you again when I travel from Auckland airport.”

Justine Osborne, Mt Maunganui, New Zealand


“We recently used you guys to deliver us to Auckland Port and home again to Papamoa and we would like to commend you on your outstanding service that made our cruise to Vanuatu such a pleasure!!!”

“Comfort, punctuality, pleasant and helpful drivers, added to our enjoyment of our trip.”

“We will certainly recommend you to friends and call on you next time.”

Trevor Philips, Papamoa, New Zealand


“On behalf of myself and my family in Perth WA, we would like to thank every one at Tauranga Luxury Shuttles for the fantastic service given on the 26th March in getting our daughter Anieta Leijen and our grandson from Auckland airport to Rotorua.”

“The service in which Luxury Shuttles supplied was excellent, from the phone order (apologies to the lovely lady who took my booking i have forgotten your name) to the two drivers who delivered my babies safely to their front door especially George the second driver for his wonderful mannerism and friendly professional cutesy towards his passengers.”

“I will not hestitate to pass on to family and friends here in Perth and around Australia the Luxury Shuttles name and i look forward in dealing with you again.”

Mary Hohepa-Bell, Mandurah, Perth, WA, Australia


“I travelled from Tauranga to Auckland yesterday with Carlos. I wanted to say how pleasant the trip was – on time, safe and pleasant driver, full marks. See you next time.”

Gail Pine, Shipping Co-ordinator, Capricorn Link (Australia)


“Would like to say a huge thank you to the gentlemen who helped me out today with getting my luggage inside the airport it can be very challenging with a little one and not enough hands so was much appreciated. Great service you provide would definitely recommend and would use you guys again if needed.”

Luxury Airport Shuttles Customer


“I would just like to say thank you for such wonderful service on our trip to Tauranga from Auckland Airport last weekend. Our driver was fabulous, even allowing my granddaughter a look at the Hobbit style info centre in Matamata. I felt very safe with his driving and I would certainly recommend your shuttle service to anyone.”

Christine Hubbard


“Firstly, sorry we did not make it into your office while in NZ……it was a busy schedule!!

I would like to take this opportunity to express our complete satisfaction with Luxury Shuttle services. Your drivers… Andrew and Allan, were excellent and were most obliging to our requests. At no time did we experience any concerns for our safety during our trips. Their punctionality was exemplary.

It is obvious that your fleet of buses are late model ones and we were very happy with the degree of comfort offered and of the care given to the safe storage of our baggage.

We would hope to be able to repeat our trips to NZ on a yearly basis and we will be contacting your company again to avail of your services.

Again, thank you all for a job well done!

You have my permission to use this letter as a reference.”

Roy Bartlam


“To the team!

Thank you very much for transporting my Mum to the airport.

I’d like to specially thank Carol for taking such good care of her. Carol helped to reschedule her flight when she experienced problems and also helped her to safe accommodation.

We all appreciated the effort and care.”

Suria


“I just wanted to touch base to say thank you so much for helping us out at the airport on Monday morning. You have no idea how much I appreciate that you were able to get us home so quickly and without any hassle.

Our driver was awesome and nothing was too much trouble when I asked to be dropped into the City at my work.

Again thank you so much, it was much appreciated.”

Nichola Edgecombe, Manager, ICCA Cruise Accredited Agent, Cruiseabout Tauranga